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Ranjan K
@ranjankumar230
Snr Quality Analyst
Inde
Anglais
À propos de moi
I am an experienced Customer Service and Quality Analyst professional with a proven track record of exceeding sales targets and driving customer satisfaction. I specialize in transaction auditing, data analysis, and team coaching to enhance performance and ensure compliance. I am recognized for my strong communication, problem-solving, and stakeholder management skills.
Compétences
Ranjan K
hors ligne •
Voir mes services
Consulting en analyse de données
I will be a perfect quality and data analyst
Expérience professionnelle
Snr. Quality Analyst
Coforge • Temps plein
Dec 2023 - Present • 2 yrs 11 mos
Audited transactions in Love Holidays (Travel – Financial Risk) process to ensure bookings were confirmed correctly. Conducted huddles, dip checks, and agent coaching to improve accuracy. Prepared weekly/monthly dashboards and insights for management. Transitioned to Estes project, learning end-to-end processes and auditing transactions. Led calibration sessions and knowledge tests to maintain alignment with client expectations.
Quality analyst
IGT • Temps plein
Oct 2021 - Dec 2023 • 2 yrs 2 mos
Worked as a quality analyst. Focused on performance evaluation, coaching, calibration, reporting & dashboard , dip check and stakeholder management
Customer Service Associate
Teleperformance • Temps plein
Sep 2020 - Oct 2021 • 1 yr 1 mo
Handled inbound and outbound calls to offer personal loans on credit cards. Achieved and exceeded sales targets through effective communication and objection handling. Ensured compliance with company and RBI guidelines. Maintained accurate records in CRM and supported loan disbursement. Earned multiple RNR and Top Performer Awards for driving high sales and customer satisfaction.
