r
raul_duke

Rick Alvarez

@raul_duke

AI Voice and Chat Agents, API Integrations and MCP Servers

États-Unis
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Clearly scoped work, documented handoff, and practical systems that fit your business. I'm an AI engineer and independent software developer based in Chicago. I connect AI voice and chat agents to business tools through APIs, webhooks, and custom MCP servers. My experience includes Retell, Autotask, Microsoft Graph, Teams, TypeScript, and backend automation. I build useful workflows, troubleshoot broken integrations, and handle deployment, testing, and failure recovery. Small connections and larger systems are scoped to fit the job.... Plus d’infos

Compétences

r
raul_duke
Rick Alvarez
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Intégrations IA
I will connect your ai voice or chat agent to apis and business tools
De100 $US / projetPlus de détails
Mise en œuvre et déploiement de l’IA
I will set up create and manage openclaw or genspark ai agents
De75 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Layer_7 Systems

AI Solutions Engineer

Layer 7 Systems

Sep 2025 - Present • 1 yr

Built and operated a TypeScript MCP service connecting Retell voice agents with Autotask, Microsoft Graph and Teams for service-desk intake, ticket actions and technician routing. Implemented caller identification, authorization checks, post-call workflows and human fallback. Built a React operations dashboard, automated regression checks and Docker/GitHub Actions deployment workflows. Troubleshot production APIs, duplicate tickets, transfers and failure recovery.