
Rayan S
Shopify Ecommerce Operator: Store Setup, Meta Ads, Klaviyo
Compétences

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Portfolio
Expérience professionnelle
E-commerce Store Manager | Shopify & Ads Specialist | Freelance
Shopify • Indépendant
Jul 2024 - Present • 1 yr 10 mos
- Built and managed Shopify stores end-to-end (setup, products, inventory). - Ran and optimised Meta Ads & Google Ads campaigns (ABO, CBO, ASC+, Search, Shopping, PMAX). - Handled customer service in English, Spanish & French with empathy and professionalism. - Coordinated suppliers and shipping (China, EU, UK, US). - Created brand content (storytelling, visuals, Instagram/TikTok posts). - Tracked KPIs, margins, and performance to scale profitably.
Founder | Property & Guest Experience Manager | Concierge Services at Rihlati Conciergerie
Airbnb • Indépendant
Dec 2023 - Nov 2024 • 11 mos
- Managed daily operations of multiple Airbnb properties, ensuring high occupancy and guest satisfaction. - Coordinated check-in/check-out processes, cleaning schedules, and property maintenance. - Communicated with guests in Arabic, English and French, providing support before, during, and after their stay. - Handled booking management, pricing optimisation, and calendar coordination across platforms. - Resolved guest issues promptly with professionalism and empathy. - Collaborated with local service providers (cleaning, transport, repairs) to guarantee quality and efficiency. - Ensured compliance with Airbnb standards and enhanced overall guest experience.
Field Support Engineer
Safran • Temps plein
Dec 2022 - Dec 2023 • 1 yr
- Support for various airlines (Air France, French Bee, Air Caraïbes, Corsair, La Compagnie) in maintaining the IFE (In-Flight Entertainment) system provided by Safran Passenger Innovations. - Supervision of on-site installation performance during new aircraft projects, as well as diagnostics and troubleshooting of the IFE system. - Management of the installation schedule, allocation of human resources, and adherence to deadlines. - Point of contact for the client on the following topics: configuration, documentation, installation, and support. - Project management for the client, partner, or vendor, as well as for internal teams, covering planning, monitoring, and issue escalation. - Providing feedback and lessons learned for updating maintenance documentation.