r
raylab_

Rayla B

@raylab_

Virtual Assistant

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an experienced customer service professional with over 8 years of expertise across in-person, phone, email, and chat platforms. I specialize in technical support, de-escalation of high-intensity situations, and enhancing the overall customer experience through problem-solving and adaptability. I can assist growing businesses in staying organized and manage daily tasks efficiently.... Plus d’infos

Compétences

r
raylab_
Rayla B
hors ligne • 
Temps de réponse moyen de 5 heures

Voir mes services

Assistance générale
I will be your customer support professional
De15 $US / projetPlus de détails
Développement personnel et loisirs
I will be your virtual assistant
De15 $US / projetPlus de détails

Expérience professionnelle

Apple

Technical support/ Customer Service

Apple

Jan 2019 - Present • 7 yrs 10 mos

Assisted customers by determining needs and tracking packages. Provided customer service, de-escalated issues, and trained new employees. Responsible for data entry, taking payments, resolutions, and technical troubleshooting in a remote environment.