Raymond

Twilio Studio Developer & Call Tracking Automation Specialist

May 2026 - Present • 4 mos

Built and deployed multi-number call tracking systems on Twilio Studio for marketing agencies and service businesses managing multiple ad campaigns. Configured inbound call forwarding, custom IVR greetings, recipient-only whisper messages, automatic call recording, and real-time SMS plus email lead notifications via SendGrid. Designed reusable flow templates using Twilio flow variables (set_client_vars pattern) so client setups can be duplicated and scaled efficiently across 50+ tracking numbers. Integrated Twilio Functions for automated email delivery, configured Voice Insights for per-campaign performance reporting, and implemented call transcription workflows. Handled full client lifecycle: requirements gathering, setup, testing, deployment, and ongoing optimization.

AI-Powered Business Workflow Automation Engineer

Apr 2026 - Present • 5 mos

Built AI-enhanced automations combining ChatGPT API, Zapier AI, HubSpot, GoHighLevel, Slack, Notion, Google Workspace, and Airtable for content generation, lead scoring, email personalization, and customer support automation.

Lead Notification & SMS Automation Specialist (GoHighLevel, HubSpot, Zoho, Zapier)

Mar 2026 - Present • 6 mos

Delivered end-to-end SMS and lead notification automations connecting Twilio to GoHighLevel, HubSpot, Zoho CRM, and Zapier for small businesses and digital marketing agencies. Built missed-call text-back workflows, instant lead alerts via SMS and email, two-way SMS conversations, and CRM-triggered messaging campaigns. Integrated SendGrid for transactional email delivery, configured webhook endpoints for real-time data sync, and set up custom Twilio Functions to route lead data into client CRMs automatically. Helped clients identify high-converting campaigns by deploying multi-number tracking setups tied to ad spend, enabling clear ROI measurement on Google Ads, Facebook Ads, and local SEO traffic sources.