Ahmad R

Dispatcher & Journey Booking Executive

Veezu. • Temps plein

Jan 2024 - Present • 2 yrs 4 mos

I have 2+ years of hands-on experience working as a professional Taxi Dispatcher on the UK campaign for Veezu, one of the largest and most established private hire taxi companies in the United Kingdom. This project is officially outsourced to Support Solutions Hub, where I have been working full-time as part of the dispatch and operations team, managing real-time bookings and fleet coordination for UK customers. 🔹 Core Responsibilities: • Managing inbound taxi bookings from UK customers • Allocating jobs to drivers using dispatch systems • Monitoring live GPS tracking and job progress • Handling urgent and priority bookings during peak hours • Reallocating jobs in case of driver delays or cancellations • Communicating with drivers to ensure on-time pickups • Minimizing waiting time and maximizing fleet efficiency • Maintaining service level agreements (SLAs) • Handling booking amendments, cancellations, and complaints professionally 🔹 Performance & Achievements: ✅ 90%+ Booking Completion Rate consistently ✅ 95%+ Quality Assurance Score ✅ Strong AHT control under client protocols ✅ High on-time dispatch rate ✅ Excellent communication with UK customers and drivers ✅ Proven ability to work under pressure during peak demand hours 🔹 What Makes Me Different: With strong understanding of UK taxi operations, customer expectations, and real-time dispatch management, I focus on: • Faster job allocation • Higher booking completion • Reduced driver idle time • Improved customer satisfaction • Smooth coordination between drivers and customers I am highly detail-oriented, quick in decision-making, and capable of handling high-volume dispatch operations efficiently.

Dispatcher

Pacific Cabs (Canada) • Temps plein

Jan 2020 - Jan 2024 • 4 yrs

I have 4 years of professional experience working as a Senior Taxi Dispatcher on the Canada-based campaign for Pacific Cabs, a well-established taxi service provider in Canada. This project was outsourced to D-Hoppers, where I worked as a senior member of the dispatch operations team, handling high-volume bookings and supervising dispatch flow. 🔹 Core Responsibilities: • Managing inbound and pre-scheduled taxi bookings • Allocating jobs efficiently to available drivers • Monitoring live GPS tracking and trip progress • Handling peak-hour dispatch pressure • Managing airport transfers and priority bookings • Reallocating jobs in case of driver delays or no-shows • Supporting junior dispatchers and guiding them during busy shifts • Coordinating directly with drivers to ensure smooth operations • Maintaining service level agreements (SLAs) • Handling customer escalations professionally 🔹 Performance & Achievements: ✅ Consistently maintained high booking completion rates ✅ Strong fleet utilization and reduced driver idle time ✅ High quality assurance performance ✅ Improved on-time pickup performance ✅ Efficient management of high call and booking volumes ✅ Proven leadership as a Senior Dispatcher 🔹 Leadership & Operational Strength: As a Senior Dispatcher, I was responsible not only for managing live dispatch operations but also for maintaining workflow discipline, ensuring proper job distribution, and supporting team productivity. With strong knowledge of Canadian taxi dispatch systems and real-time fleet coordination, I ensure: • Faster allocations • Reduced cancellations • Higher customer satisfaction • Efficient shift management • Smooth driver coordination I am experienced in handling pressure situations, solving operational challenges quickly, and maintaining consistent service quality.