r
reymedra17

Rey

@reymedra17
Costa Rica
Anglais, Espagnol, Italien
Certaines informations sont présentées en anglais.
À propos de moi
Professional Translator | EN - ES - IT Expert in manual translation with a solid background in Bilingual Customer Support. I don't just translate words; I adapt your message to sound natural and professional in English, Spanish, and Italian. What I offer: 100% Manual Translation (No AI/Google). Cultural Localization: Specialized in scripts, FAQs, and business docs. Accuracy & Tone: I ensure your message resonates with native speakers. My call center experience guarantees fast, clear, and empathetic communication. Let's work together!... Plus d’infos

Compétences

r
reymedra17
Rey
hors ligne • 

Voir mes services

Traduction
I will translate english documents to spanish and italian
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Bilingual Collections Agent and Advisor via Chat and Phone

SYKES • Temps plein

Mar 2024 - Nov 2025 • 1 yr 8 mos

Processed payments and payment arrangements through various communication channels, following established procedures. Negotiated payment terms and timelines with customers in a professional and courteous manner. Maintained accurate records of customer interactions and updated information in the relevant systems. Identified opportunities to offer additional services that may benefit the customers. Resolved customer complaints and inquiries in a timely and effective manner. Met the organization’s collection targets and performance metrics. Maintained in‑depth knowledge of the company’s products, services and policies to provide accurate information to customers. Participated in training and development sessions to continuously improve communication and negotiation skills.