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Rian B
@rian_benard
Customer Support Specialist ,Ecommerce, Email and Live Chat
Kenya
Anglais
À propos de moi
Customer support specialist for e-commerce and online brands. I handle email and live chat with excellent written English: order tracking, returns, refunds, complaints and follow-ups, all resolved professionally and accurately. I currently support students at The Black Business School (Dr. Boyce Watkins), managing high-volume email support across enrollment, refunds, account management and memberships. Reliable, detail-oriented and quick to learn new help desk tools. Also available for data entry and admin support.
Compétences
Rian B
hors ligne •
Voir mes services
Messagerie et envoi d'e-mails
I will be your reliable virtual assistant for email and admin support
Saisie de données
I will help in data entry jobs and virtual assistant tasks
Expérience professionnelle
Customer Service Representative
Black Business School • Temps partiel
Aug 2022 - Present • 4 yrs 1 mo
I handle student support for an online education company offering financial literacy and investing courses. I write and send customer-facing email responses and manage support tickets covering enrollment, course access, account management, refunds and membership inquiries. I also work with teammates and contribute updates in internal team meetings.
38 Avis
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elisabeth_bos
Pays-Bas
I would 200% recommend working with Rian. She's very reliable, intelligent and a pleasant person to work with. I'm very happy with the work she delivered!
Réponse du freelance
Utile?
loren_co
États-Unis
Unfortunately, this really missed the mark. I gave a very clear and detailed overview of the task. But they failed to communicate appropriately and early, waiting until the delivery was almost due to share their questions.. Ultimately, I got nothing useful from the delivery and it just was a waste of time and money.
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mshope2017
États-Unis
Utile?
divinop
États-Unis
Very professional, exceeded my expectations. I will be requesting her assistance again!
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sistanubia
États-Unis
Collaboration en cours
Rian did a great job cleaning out my inbox and getting me a few steps closer to zero. She worked quickly and efficiently. Thank you for your proactive communication and level of effort. Thank you so much! I would definitely work with you again.
Utile?
