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Richard
@richard_frederk
Bilingual Customer Service and Technical Support Specialist
République dominicaine
Anglais, Espagnol
À propos de moi
I am a dedicated customer service professional with experience in technical support, interpretation, appointment confirmation, and multichannel communication through phone, chat, email, and tickets. I am fluent in Spanish, have advanced English skills, and am currently studying Software Engineering. I offer clear communication, problem-solving abilities, professionalism, and a strong commitment to providing excellent customer experiences.
Compétences
Richard
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide bilingual customer support by phone chat and email
Expérience professionnelle
Customer Service Agent
Major League Baseball • Temps plein
Aug 2025 - Nov 2025 • 3 mos
Provided customer service and technical support to users of the Major League Baseball streaming platform. Assisted customers with account questions, subscription concerns, streaming difficulties, device compatibility, and other technical issues. Managed customer interactions through phone calls, live chat, email, and support tickets while maintaining clear, professional, and customer-focused communication.
Spanish–English Interpreter
Law • Temps partiel
Jan 2025 - Jun 2025 • 5 mos
Provided Spanish–English interpretation services to help attorneys communicate effectively with clients who did not speak the same language. Accurately conveyed information between both parties, maintained a professional and neutral tone, and helped ensure that clients clearly understood questions, instructions, and important case-related information.
