r
rikoco13

Rico Chrisnawan

@rikoco13

Data and Process Analyst QA Testing SOPs ISO 17025

Indonésie
Indonésien, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm a detail-oriented Data and Process Analyst with skills in data entry, data analysis, QA testing, and process documentation. I'm also familiar with ISO/IEC 17025 and creating Standard Operating Procedures (SOPs). I enjoy organizing data, improving workflows, and making processes more efficient. I'm committed to delivering accurate, reliable, and high-quality work while continuously learning and improving my skills.... Plus d’infos

Compétences

r
rikoco13
Rico Chrisnawan
hors ligne • 

Voir mes services

Test QA & Analyse
I will perform manual QA testing and provide detailed test reports
De20 $US / projetPlus de détails
Certifications et réglementations
I will provide iso 17025 consultation and laboratory documentation support
De50 $US / projetPlus de détails

Expérience professionnelle

Telkom_Indonesia

Telkom Indonesia

Temps plein • 9 yrs 6 mos

Product Owner

Mar 2021 - Present • 5 yrs 7 mos

I initiated a project to rebuild the website, starting with researching requirements, identifying user needs, and designing a more efficient and user-friendly platform. The main goal was to eliminate paper-based processes, improve transparency, and ensure information is accurate, accessible, and updated in real time.

Business Process Analyst

Apr 2019 - Apr 2021 • 2 yrs

Researched and analyzed gaps in the existing website to identify areas for improvement and ensure it better meets user needs and expectations.

Customer Relation Staff

Apr 2017 - Mar 2019 • 1 yr 11 mos

- Built strong relationships with clients by understanding their testing needs and expectations. - Acted as the main contact between clients and laboratory teams, ensuring clear communication and timely updates. - Assisted clients throughout the testing process, from sample submission to final report delivery. - Responded to client questions, explained testing procedures and results, and helped resolve issues. - Maintained accurate testing information, including ISO/IEC 17025 accredited methods and submission guidelines. - Ensured client satisfaction by providing reliable service, maintaining confidentiality, and building long-term trust.