Parcourir les catégories
Explorer
Fiverr Pro
Français
$
USD
Ritwik K
@ritwik002
AI Engineer
Singapour
Anglais
À propos de moi
I am a Software Engineer with extensive experience in building high-performance data pipelines and AI-driven systems at TikTok. I specialize in optimizing enterprise workflows, integrating Large Language Models , and developing scalable solutions. My background includes published research in neural network and entrepreneurship in fintech space
Compétences
Ritwik K
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Intégrations IA
I will integrate ai and llms into your app or business workflow
Expérience professionnelle
TikTok
Temps plein • 4 yrs
Software Engineer 2, Customer Service Headcount Forecasting and Scheduling Systems
Dec 2024 - Present • 1 yr 7 mos
Led the digitization of customer service headcount forecasting, transforming fragmented processes into a unified global platform for 59 BPO organizations. Optimized agent headcount using AI-driven forecasting, reducing prediction deviation from 33% to under 15%. Engineered high-performance data pipelines and drove LATAM adoption by enabling dynamic shifts.
Software Engineer 1, Quality Assurance (QA) and Customer Service (CS) Suites
Jul 2022 - Dec 2024 • 2 yrs 5 mos
Re-engineered QA Workbench to support automated ticket workflows, increasing auditing rates by 36%. Integrated LLMs to automate grading of tickets, achieving 64% error detection. Migrated coaching to a centralized platform achieving 96% compliance and built advanced ticket categorization and search capabilities to increase closing rates.
Intern
SAP
Aug 2020 - Dec 2021 • 1 yr 4 mos
Redesigned Ticket Recommendation System with ML algorithms leading to a 7% accuracy improvement. Enabled offline offshore meter tracking with a mobile-friendly app that auto-syncs when online. Won 1st place at IEEE NTU Hackathon for an AI-enabled COVID-19 vaccine side effect management solution.
