rizwansatti743

Customer Support Representative

Riz Solutions • Temps plein

Jan 2026 - Present • 9 mos

• Answered inbound calls and handled airport and local taxi bookings for clients. • Processed bookings received via phone, email, and online channels, accurately entering data into client-provided software. • Provided price quotations and responded to email and live chat inquiries promptly and professionally. • Resolved queries related to company services and bookings while maintaining a positive brand image. • Liaised with clients, colleagues, and drivers to protect the best interests of the company. • Dispatched and distributed jobs on time in line with company procedures. • Maintained punctuality, reliability, and responsibility in line with shift requirements.

Inbound Customer Care Representative

The Telephone And Taxi Company • Freelance

Jan 2024 - Present • 2 yrs 9 mos

• Answered inbound calls and managed airport and local taxi booking requests. • Took bookings via phone, email, and online platforms, entering data accurately into client software. • Provided customers with accurate price quotations and resolved service-related queries. • Built a positive brand image through professional and prompt client communication. • Coordinated with clients, colleagues, and drivers to ensure smooth job dispatch and distribution. • Organized and executed daily tasks reliably within assigned shift schedules.

Dispatch Supervisor | Kamloops BPO Pvt. Ltd. Jul 2016 – 2024

iCabbi • Temps plein

Dec 2015 - Dec 2023 • 8 yrs

Dispatch Supervisor | Kamloops BPO Pvt. Ltd. Jul 2016 – 2024 • Tracked and maintained attendance records for employees. • Recruited and trained new employees, orienting them to company policies and procedures. • Prepared and disseminated monthly payroll. • Supervised the work of junior staff and recommended personnel actions such as hiring and promotions. • Ensured employee compliance with company policies and legal regulations. • Conducted performance reviews and developed strategies to boost team productivity and motivation. • Scheduled work hours and shifts, and managed requisition of materials and supplies.