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Rizwanur R
@rizwanur003
Level 1
Verified Excel Expert
Bangladesh
Anglais, Bengali
À propos de moi
I am an engineering graduate with 10 years+ of experience in Telecommunication industry as a Service Assurance Manager. While working in such position ensuring proper service to millions of customer and dealing with huge number of complex and confidential data, I have gained various skills and these experiences has molded me into the professional that I am today. What I have learned in my professional journey is-“Competition makes us Faster, Collaboration makes us Better”. I look forward to working in a collaborative way!
Compétences
Rizwanur R
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Nettoyage des données
I will clean and organize excel spreadsheet
Formules & Macros
I will create and redesign custom excel spreadsheet
Portfolio
Expérience professionnelle
Radio Frequency Engineer
Banglalink Digital Communications Ltd.
Jun 2018 - Present • 8 yrs 5 mos
-Radio network planning and optimization. -Analyze & prepare periodic Dashboard report on complaints, services and network performance. -Site and Safety audit, Neighbor audit, frequency audit, -Network KPI monitoring and analysis. -B2G, B2B, B2C, HV customer complaint handling. -Service KPI analysis of technology nodes, troubleshoot & provide 1st level solution. -Initiate service performance improvement scope from complaint trend, NPS detractors.
Project Coordinator | Radio Network Planning
Robi Axiata Limited
Aug 2013 - Jun 2018 • 4 yrs 10 mos
-Handle and resolve customer complaints. -Network performance monitoring and analysis. -Analysis and Validation of site survey reports.
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