Riz

Operational Process Improvement & Automation - Core Design Ltd

Engineering • Freelance

Nov 2025 - Present • 10 mos

I supported Core Design Ltd, a UK-based engineering and design consultancy, in improving operational workflows, reporting processes, SOPs, and management information systems. The engagement focused on identifying and eliminating non-value-added activities, simplifying workflows, strengthening SOPs, improving reporting structures, and developing more efficient dashboards to support better operational visibility and decision-making. I also designed and implemented Microsoft Power Platform solutions, including Power Query, Power Apps, and Power Automate, to automate repetitive and manual activities and improve data processing and reporting efficiency. Key Improvements & Results: • Redesigned operational workflows to remove unnecessary steps and reduce process waste. • Improved SOPs and standardized process documentation for greater consistency. • Enhanced reporting structures and dashboards to provide clearer and faster operational insights. • Implemented Power Query solutions to streamline data transformation and reporting. • Developed Power Apps solutions to digitize and simplify operational activities. • Implemented Power Automate workflows to reduce repetitive manual processing. • Reduced manual processing by approximately 40–70%. • Shortened reporting and data preparation time by approximately 60–90%. • Improved overall process efficiency by approximately 25–40%. This project demonstrates my ability to combine Process Improvement, Lean/Six Sigma principles, workflow redesign, SOP development, data automation, and Microsoft Power Platform technologies to deliver measurable operational improvements.

Business Process Re-Engineering & Client Onboarding Automation – SpurMortgage Law Firm

Spur • Freelance

Jan 2024 - Present • 2 yrs 8 mos

I led a major Business Process Re-Engineering (BPR) initiative for SpurMortgage Law Firm, focused on transforming and streamlining the client onboarding and case file creation process. The existing process involved multiple manual steps, repetitive data entry, communication gaps, and significant delays in creating client files. I conducted detailed current-state process mapping to identify bottlenecks, duplicate activities, unnecessary process steps, and opportunities for automation. Based on the analysis, I collaborated closely with software developers to redesign and automate the end-to-end workflow, creating a significantly faster and more efficient onboarding experience. A key improvement was the introduction of category-based intelligent forms, allowing client information to be captured once and automatically utilized throughout the process. This eliminated repetitive data entry and substantially reduced back-and-forth communication between stakeholders. Key Improvements & Results: • Reduced client file creation time from several working days to approximately 10 minutes. • Mapped and analyzed current-state workflows to identify process waste and bottlenecks. • Eliminated duplicate activities and unnecessary data-entry requirements. • Redesigned workflows for greater efficiency, consistency, and scalability. • Introduced category-based intelligent forms to capture information once at source. • Collaborated with software developers to translate redesigned processes into automated solutions. • Reduced back-and-forth client/stakeholder communication by an estimated 70–90%. • Improved overall client onboarding efficiency by 90%+. This project demonstrates my expertise in Business Process Re-Engineering, Lean Process Improvement, Workflow Mapping, Process Automation, SOP Optimization, Requirements Analysis, and Digital Transformation, with a strong focus on delivering measurable business results.

Operational Improvement & Process Optimization – SME Consulting Projects

Process Selling • Freelance

Sep 2011 - Present • 15 yrs

Delivered tailored process improvement and operational consulting projects for SMEs across diverse industries, helping businesses streamline workflows, improve operational efficiency, standardize processes, and reduce unnecessary manual effort. Each engagement was customized to the client’s specific operational challenges, with a practical focus on identifying inefficiencies and implementing solutions that could be realistically adopted within their existing business environment. My work covered the complete improvement cycle—from process analysis and current-state mapping through to workflow redesign, documentation, implementation recommendations, and operational optimization. Key Areas of Work: • Analyzed existing workflows to identify bottlenecks, duplication, delays, and non-value-added activities. • Developed Business Process Maps and Workflow Diagrams to visualize and improve end-to-end operations. • Optimized operational workflows to simplify processes and improve productivity. • Developed and standardized SOPs and process documentation to improve consistency and reduce process variation. • Conducted operational analysis to identify improvement opportunities and practical corrective actions. • Supported facility layout and floor plan improvements to enhance workflow, space utilization, and operational movement. • Standardized day-to-day operational activities and responsibilities. • Recommended practical solutions to reduce manual effort and improve process control. • Worked closely with business stakeholders to ensure redesigned processes were practical, sustainable, and aligned with business needs. Typical Results: Projects delivered measurable improvements, typically achieving 15–35% gains in operational efficiency, along with reduced manual effort, improved process consistency, clearer responsibilities, and more standardized day-to-day operations. These engagements demonstrate my ability to quickly understand different business environments and app