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Explorer
Fiverr Pro
Français
$
USD
Ricardo Lemos
@rlemos_suporte
Customer Care and Bilingual Text Support Specialist
Brésil
Portugais
À propos de moi
I offer stability, patience, and professional communication for your business. With solid experience in customer support, my focus is on delivering a respectful and efficient service via chat, email, and WhatsApp.
As an empathetic support specialist and former business owner, I inherently understand the value of quick responses and well-organized routines.
I work asynchronously strictly via text, allowing me to provide the analytical attention each task requires — bringing order and quality to your digital support.
Compétences
Ricardo Lemos
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Messagerie et envoi d'e-mails
I will be your humanized customer service support or digital assistant
Portfolio
Expérience professionnelle
Customer Support & Mediation Specialist
DNR Teleserviços • Temps plein
Jan 2025 - May 2026 • 1 yr 4 mos
Area: Legal & Administrative Support Customer service management, digital support channels (chat, email, and WhatsApp Business), and mediation for amicable agreements. Proven experience in commercial and administrative backup, document analysis and organization, spreadsheet updates, system tracking, and data entry records.
Independent Business Owner
WhatsApp • Temps plein
Oct 2019 - Dec 2023 • 4 yrs 2 mos
Area: Food Industry Operations Managed commercial strategy and digital marketing via Instagram (@ricardolemoski), focusing on customer acquisition, retention, and post-sales service. Responsible for financial and purchasing planning, vendor quoting, cash flow management, product pricing, and inventory control. Coordinated artisanal production workflows, ensuring strict hygiene standards, quality preservation, delivery deadlines, route planning, and logistics execution.
Event Operations & Support Specialist
Eventbrite • Temps plein
Feb 2015 - Aug 2019 • 4 yrs 6 mos
Area: Cultural & Corporate EventsProvided high-quality customer service, registration, and audience orientation for mid-to-large-scale cultural events, ensuring an excellent visitor experience. Delivered logistics and backstage support, including direct assistance to artists and organizers, stage management, dressing room compliance checks, and occasional performances as a live musician.
