
Robb
Google Worskpace Expert
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MSP Project Manager
itGenius • Temps plein
Nov 2024 - Jun 2026 • 1 yr 7 mos
Led end-to-end IT projects for managed-service clients, from scoping and planning through delivery and post-implementation review. Owned Google Workspace and Microsoft 365 migrations, SSO integrations, and domain management for business clients. Acted as primary client contact: managed expectations, reported status, and maintained stakeholder relationships through delivery. Coordinated cross-functional teams — engineers, helpdesk, and third-party vendors — against agreed timelines and milestones. Tracked project risks and issues proactively, implementing mitigations to keep delivery on schedule. Produced project documentation, status reporting, and post-implementation reviews for client sign-off.