Rob J

@robj3nkins

People and Performance Coach

Royaume-Uni
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I have over 20 years’ experience in regulated financial services across operational leadership, performance management, and learning and development. I specialize in identifying operational barriers and finding practical ways to improve performance and customer outcomes. My expertise includes Lean process improvement, Agile methodologies, and leading large-scale teams within FCA-regulated environments.... Plus d’infos

Compétences

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robj3nkins
Rob J
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Voir mes services

Croissance personnelle et découverte de soi
I will be your life coach for clarity purpose and accountability
De25 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Self_Employed

Voice over Artiste

Self Employed • Freelance

Aug 2026 - Present • 2 mos

Hi, I am Rob, I realised my other experiences were more suited for a job in a Bank but that'a what i've done up until now. I would like an opportunity and as I am new and have a plucky, can do attitude.

Lloyds_Banking Group

Lloyds Banking Group

Temps plein • 4 yrs 11 mos

Head of Performance Management

Jan 2016 - Nov 2018 • 2 yrs 10 mos

Led performance across Collections, Sales, Underwriting, and Customer Service operations. Managed specialist support teams in QA, Resource Planning, and Continuous Improvement. Used Agile approaches for project delivery and provided performance insights to senior leaders. Balanced productivity, quality, and customer outcomes using root cause and process-improvement methodologies.

Senior Operations Manager - Car Finance

Dec 2014 - Jan 2017 • 2 yrs 1 mo

Leadership of a Digital Car Finance Operation for Lloyds, Halifax, and Bank of Scotland brands. Managed the end-to-end processing of direct-to-consumer secured lending. Led a team manager population to promote self-service and champion new products while balancing telephony service performance, quality conversations, and risk frameworks.