AYOUB

@roccan

Boosting Team Performance !

Maroc

Arabe, Français, Anglais, Portugais

Certaines informations sont présentées en anglais.

À propos de moi

👋 Hi, I'm Ayoub — a Team Leader with over 3 years of experience in call centers. I rapidly evolved from an agent to a supervisor, and now manage full teams as a Chef de Plateau. I’ve successfully led over 50 team members, including quality analysts, trainers, and support agents. ✅ I specialize in: Managing multicultural teams (Guinea-Bissau, Morocco, etc.) Daily/weekly performance reports (Excel, KPIs) Improving CSAT and QC results Training, coaching, and launching new remote/back-office projects 🌍 I work fluently in Arabic, English, French, and Brazilian Portuguese. ... Plus d’infos

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