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Rodriquez L
@rodeuezlovett
Technical Support Specialist
États-Unis
Anglais
À propos de moi
I am a Technical Support Specialist and former U.S. Marine Corps Communications Specialist with over 5 years of experience troubleshooting mission-critical systems. I combine military operational discipline with technical skills in systems administration, networking, and programming to deliver exceptional end-user support.
Compétences
Rodriquez L
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will write IT technical documentation and sops
Expérience professionnelle
Aviation Information Systems (AIS) Specialist
United States Marine Corps • Temps plein
Jul 2019 - Sep 2024 • 5 yrs 2 mos
Provided Tier 1 and Tier 2 technical support for classified Aviation Information Systems. Documented and resolved over 50 incidents monthly while maintaining accountability for $500K+ in equipment. Trained 15+ junior Marines, reducing user error incidents by 40%. Enforced strict cybersecurity protocols and provided communications support during Afghanistan deployment and the 24th MEU.
