Rony Ahamed

Officer (Computer) – Card Operation Division

Dec 2024 - Present • 1 yr 7 mos

Card Operation Division – ATM & CRM Operations • Manage ATM and CRM laboratory operations, performing research, testing, and validation of new ATM/CRM models before deployment to production environments. • Conduct ATM/CRM system integration testing with the bank’s transaction switching system, including ATM, CRM, and RTDM integration and compatibility validation. • Perform System Integration Testing (SIT) and User Acceptance Testing (UAT) for ATM/CRM terminals integrated with the Core Banking System (CBS) and switching software. • Successfully tested and deployed new ATM/CRM models, including Hitachi CRM, to the production environment after completing full laboratory validation. • Administer ATM infrastructure systems including ATM domain ADDS servers, Electronic Journal (EJ) servers, and remote administration tools such as Radmin. • Develop automation scripts using PowerShell, VBScript, and Batch scripting to automate operational and support tasks for the ATM operations team. • Provide technical support for complex system, software, and integration issues affecting ATM and CRM operations. • Work with the team on ATM/CRM procurement projects, preparing technical documentation for ATM, CRM, RTDM, and upcoming banking technology projects, including RFP (Request for Proposal) and FSD documentation for new switching systems. • Participate in strategic projects including biometric and NFC authentication implementation and ATM feature enhancements. • Conduct research and development (R&D) on new banking technologies, ATM/CRM integration methods, and operational improvements.

Junior Officer (Computer) – Card Operation Division

Oct 2020 - Dec 2024 • 4 yrs 2 mos

Card Operation Division – ATM & CRM Operations • Managed ATM and CRM system operations, ensuring compatibility with transaction switch systems and Core Banking System (CBS). • Performed System Integration Testing (SIT) and User Acceptance Testing (UAT) for ATM/CRM terminals integrated with banking switch software (Latitude). • Deployed new ATM features including cash deposit services, cardless transactions, and configuration of ATM/CRM user interface screens. • Conducted system validation and compatibility testing for antivirus updates, security agents, Windows patches, and operating system upgrades. • Managed system administration tasks including EJ servers, ADDs server operations, and remote administration tools. • Performed certification testing for Visa and MasterCard acquiring systems and ensured compliance with EMVCo Level 3 standards using FIME tools. • Evaluated ATM and CRM hardware components such as cameras and network video recorders (NVRs) and prepared technical comparison reports for management. • Developed automation scripts using PowerShell, VBScript, and Batch scripting to streamline operational tasks and improve system efficiency. • Prepared technical documentation, operational manuals, and training materials for ATM operational staff.