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rosedocservices

SR Malins

@rosedocservices

Professional Document Drafting, Formal Correspondence, Administrative Support

Royaume-Uni
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Welcome to Rose Document Services. We provide professional document drafting, formal correspondence and administrative support to help individuals and businesses communicate clearly, professionally and effectively. Services include: • Complaint letters • Appeals and grievances • Formal correspondence • Professional emails • Document review and improvement • Business and customer communications Services are provided for document drafting and administrative support purposes only and do not constitute legal advice or legal representation.... Plus d’infos

Compétences

r
rosedocservices
SR Malins
hors ligne • 

Voir mes services

Révision et réécriture
I will write a professional complaint letter, appeal or formal document
De35 $US / projetPlus de détails

Expérience professionnelle

GOV.UK

PAYE Advisor

GOV.UK • Temps plein

Jan 2026 - Present • 5 mos

Supporting taxpayers with PAYE and personal tax enquiries, ensuring individuals understand their tax obligations, allowances and deductions while maintaining accurate records and delivering excellent customer service. Key Responsibilities: • Handling inbound calls from taxpayers, providing clear and accurate guidance on PAYE, tax codes, personal tax accounts and general tax-related enquiries. • Assisting customers in understanding tax codes, income allowances, benefits, deductions and tax calculations, ensuring the correct amount of tax is paid at the appropriate time. • Updating and maintaining customer records in accordance with HMRC procedures, ensuring accuracy and compliance. • Investigating and resolving complex tax queries, identifying appropriate solutions and supporting customers through tax reconciliations and adjustments. • Supporting vulnerable and distressed customers by explaining tax matters in a clear and accessible manner, helping them understand their circumstances and available options. • Applying problem-solving and analytical skills to resolve customer issues efficiently while maintaining high standards of service and professionalism. • Ensuring all interactions are conducted in line with HMRC policies, data protection requirements and regulatory standards.

Not Found

Temps plein • 3 yrs 3 mos

Movement Expert – Customer Service Specialist

Feb 2024 - Jan 2026 • 1 yr 11 mos

Managed inbound calls from the company’s driver network, providing support, guidance and timely resolutions to a wide range of operational queries. • Delivered exceptional customer service by responding efficiently to driver and customer enquiries, ensuring a positive experience throughout the vehicle delivery process. • Proactively identified and resolved issues, minimising disruption and ensuring deliveries were completed in accordance with customer requirements and agreed timescales. • Utilised internal systems and technology to monitor deliveries, coordinate communications and provide drivers with accurate instructions and support. • Built and maintained strong relationships with drivers and customers through effective communication, professionalism and problem-solving. • Conducted proactive outbound calls to address potential issues before they escalated, identifying practical solutions and improving customer satisfaction. • Managed customer email enquiries, ensuring requests were handled accurately, professionally and within required timeframes. • Performed post-delivery follow-up calls to gather customer feedback, resolve any outstanding concerns and enhance the overall customer experience.

Front of House Manager

Oct 2022 - Feb 2024 • 1 yr 4 mos

Key Responsibilities: • Managed departmental budgets, profit margins and revenue targets, ensuring financial objectives were achieved while maintaining high service standards. • Implemented revenue-driving strategies to maximise sales opportunities, increase profitability and enhance overall business performance. • Monitored occupancy levels and average room rates, working proactively to optimise revenue and maximise yield. • Developed, implemented and delivered training on Standard Operating Procedures (SOPs), ensuring consistency, compliance and operational excellence across the department. • Maintained and reviewed procedures relating to cash handling, financial transactions and guest security, ensuring compliance with company policies and safeguarding both business and customer interests. • Led and supported front-of-house teams, fostering a customer-focused culture and delivering exceptional guest experiences. • Managed guest enquiries, complaints and escalated issues, resolving concerns professionally and efficiently to maintain high levels of customer satisfaction. • Coordinated daily operations to ensure the smooth running of the front-of-house function while maintaining service quality and operational efficiency.