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Operations Manager
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Operations Manager
Royal Mail • Temps plein
Nov 2017 - Present • 8 yrs 11 mos
Oversee daily operations maintaining high performance levels for service-related processes and implementing improvement activities. Monitor the service delivery team, manage conflict, and ensure tasks are carried out efficiently. Identify customer needs and assess feedback to refine services. Lead personnel management including recruitment, performance assessment, and training. Conduct inspections on service vehicles and schedule maintenance to ensure fleet efficiency.