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Ruben O
@rubentheiii
Bilingual Remote Customer Support Verification Specialist
États-Unis
Anglais, Espagnol
À propos de moi
I am a detail-driven Remote Customer Support & Verification Specialist with over 5 years of experience in high-accuracy communication and digital operations. I am a native bilingual professional specializing in fraud detection, research, and technical troubleshooting with a 99% customer satisfaction rating.
Compétences
Ruben O
hors ligne •
Voir mes services
Recherches et comptes rendus
I will contract review risk analysis
Recherche générale en ligne
I will verify vendor legitimacy and check public risk signals
Portfolio
Expérience professionnelle
Micro-service Research Support & Verification Specialist
Self Employed • Indépendant
Jan 2023 - Present • 3 yrs 9 mos
. Conduct multi-source research to verify business legitimacy, vendor identity, contracts, wages, job postings, product authenticity, and online claims. . Produce professional verification reports with structured findings, risk flags, and recommendations. . Analyze contracts and documents for clarity and inconsistencies. . Perform location intelligence checks including safety indicators and neighborhood risk. Support clients with fraud prevention and due-diligence workflows. . Translate and interpret English-Spanish documents. . Maintain strict confidentiality and documentation standards.
Customer Service & Courier Driver
Uber Eats • Freelance
Jan 2019 - Present • 7 yrs 9 mos
Achieved 99% customer satisfaction through effective communication via calls, texts, and in-app messaging. Delivered accurate status updates and interpersonal support to clients. Reported safety concerns to supervisors and authorities while following detailed instructions with precision. Managed real-time problem solving and route adjustments to ensure efficient delivery operations.
