r
rusligs

Rusli G.saputra

@rusligs

Customer Support Specialist with Banking and Service Experience

Indonésie
Anglais, Indonésien
Certaines informations sont présentées en anglais.
À propos de moi
Customer Support Specialist with 6 years of experience in a banking environment, handling customer inquiries, issue resolution, and case escalation. Skilled in email and chat support, ticket-based workflows, SLA follow-ups, and clear professional communication. I’m detail-oriented, reliable, and used to working under pressure while representing a brand with care and accuracy. I help businesses deliver consistent, professional customer experience.... Plus d’infos

Compétences

r
rusligs
Rusli G.saputra
hors ligne • 

Voir mes services

Assistance client
I will provide professional email and chat support
De10 $US / projetPlus de détails

Expérience professionnelle

Customer Service / Call Center Agent – Credit Card Support

Bank Mandiri • Temps plein

Dec 2012 - Feb 2019 • 6 yrs 2 mos

Handled customer inquiries, complaints, and service requests related to credit card products. Worked with ticket-based systems, case escalation, internal coordination, and SLA-driven resolution in a high-pressure environment.