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Fiverr Pro
Français
$
USD
Russell JB
@russelljohann
Customer Service, Assistant, Versatile
Qatar
Anglais
À propos de moi
A customer service professional with hands-on experience serving clients across healthcare sectors. Proven ability to manage client relationships and deliver clear, effective communication in fast-paced environments. Experienced in handling US-based clients. Proficient in CRM software and MS Office. Skilled in leveraging AI tools through effective prompting to streamline tasks and improve workflow efficiency. And with an educational background as a Mass Communication student, I have basic knowledge in marketing, writing, broadcasting, Canva, GIMP, CapCut, and Filmora.
Compétences
Russell JB
hors ligne •
Temps de réponse moyen de 6 heures
Voir mes services
Transcription
I will transcribe documents, voice recordings, or video recordings
Assistance générale
I will provide general assistance as virtual assistant
Expérience professionnelle
Customer Service Representative
Everise • Temps plein
Nov 2024 - Dec 2025 • 1 yr 1 mo
Handled inbound calls from US-based clients regarding medical insurance subscriptions, benefits, and prescription-based medical supplies. Provided clear and accurate information to ensure client understanding and satisfaction. Identified upselling opportunities by recommending alternative medication brands aligned with client prescriptions. Escalated insurance subscription inquiries to the sales team as needed.
