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Rusty M
@rustymumford
Vetted Pro
Let's work together to achieve your goals
États-Unis
Anglais
Certifié par Fiverr Pro
Rusty M a été sélectionné par l'équipe Fiverr Pro pour son expertise.
Certifié pour
Gestion des logiciels
À propos de moi
I am a Revenue Systems leader and Salesforce consultant with 16 years of experience designing, automating, and optimizing Salesforce and the broader revenue technology stack.
Compétences
Rusty M
hors ligne •
Temps de réponse moyen de 3 heures
Voir mes services
Gestion de la relation client
I will add round robin lead routing to your salesforce org
Expérience professionnelle
Sales Operations Manager
Endpoint Protector by CoSoSys
Dec 2021 - Feb 2024 • 2 yrs 2 mos
•Directed continuous improvement solutions through native Salesforce automation tools contributing to 30% annual revenue growth. Examples include Automated commissions management, quoting process for renewals and new business development, auto case management, and customer satisfaction surveys. •Built a dynamic customer health scorecard in Salesforce using customer satisfaction scores, customer support intelligence, and revenue metrics. •Developed key business analysis and recommendations for board meetings, Quarterly Business Reviews, and executive stakeholders. Examples include renewal strategy and retention risk mitigation, targeted opportunities for expansion, forecasting, and conversion leading indicators. •Served as Salesforce product owner and managed enhancement requirements backlogs using Agile/Kanban methodology. •Implemented marketing automation initiatives such as net promotor tracking, customer satisfaction (CSAT) surveys, and funnel analysis. •Developed and managed lead/campaign tracking in Salesforce and Tableau. •Developed compensation models for global sales and customer success organizations.
Red Hat
12 yrs 9 mos
Sales Operations and Data Quality Manager - North America
Jan 2011 - Dec 2021 • 10 yrs 11 mos
Red Hat is an American IBM subsidiary software company that provides open-source software products to enterprises.
Manager-North America Sales Operations
Mar 2009 - Jan 2011 • 1 yr 10 mos
Red Hat is an American IBM subsidiary software company that provides open-source software products to enterprises.
14 Avis
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1 à 5 avis sur 14
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Les plus pertinents
kristengmss
Client récurrent
États-Unis
Rusty is truly professional and quick!
Jusqu’à 50 $US
Prix
1 jour
Durée
Utile?
kristengmss
Client récurrent
États-Unis
He has done a ton of work for me and he is always spot on, efficient, accurate, helpful, etc. Definitely recommend Rusty. He knows what he is doing in SalesForce. I will continue to go for him to all of my data clean-up needs. Things that would have taken me days - now take a couple of minutes - because I just send him what I need done!
Jusqu’à 50 $US
Prix
1 jour
Durée
Réponse du freelance
Utile?
mhaldoupis
États-Unis
Awesome experience
Jusqu’à 50 $US
Prix
7 jours
Durée
Utile?
majeskeinsuranc
Client récurrent
États-Unis
I just started working with Rusty to help us set up our Salesforce flow correctly. We have been working with someone else for months and in just a few days of speaking with Rusty he has already been able to help revise and suggest corrections. He is very knowledgable and has a deep understanding of Salesforce....
Jusqu’à 50 $US
Prix
1 jour
Durée
Utile?
akerrose
Client récurrent
États-Unis
Rusty is a pleasure to work with. Quickly understand the need and makes the fix.
50 $US-100 $US
Prix
1 jour
Durée
Réponse du freelance
Utile?
