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Ryan M
@ryanmcoach
Customer Service Coach
États-Unis
Anglais
À propos de moi
I am a Customer Service Coach with over 10 years of experience helping individuals develop stronger communication, professionalism, and problem-solving skills. I have a proven track record in healthcare, call center, and government environments where empathy and conflict resolution are essential. I specialize in coaching teams to handle challenging situations and create positive customer experiences.
Compétences
Ryan M
hors ligne •
Voir mes services
Assistance client
I will coach you to improve your customer service skills
Expérience professionnelle
Atrium Health
Temps plein • 1 yr 9 mos
Care Coordinator
Nov 2024 - Jul 2025 • 8 mos
•Coordinated communication between departments to support efficient workflow and effective service delivery. •Tracked case progress and followed up on outstanding matters to support timely resolution. •Reviewed documentation to ensure required information was complete and accurate. •Communicated professionally with team members across different departments. •Developed strong organization, follow-up, problem-solving, and communication skills. •Maintained confidentiality and followed healthcare compliance requirements.
Access / Outreach Specialist
Oct 2023 - Nov 2024 • 1 yr 1 mo
•Managed high-volume inbound communication while maintaining customer-service and quality standards. •Communicated clearly and professionally with individuals across a variety of situations. •Documented customer interactions accurately to support efficient follow-up and processing. •Identified concerns and escalated issues appropriately to maintain service standards. •Participated in team meetings to support shared goals and process improvements. •Developed strong active-listening, communication, adaptability, and customer-service skills.
Sale Retention Representative
Spectrum communications & Consulting • Temps plein
Jan 2023 - Oct 2023 • 9 mos
•Worked in a structured call-center environment focused on customer satisfaction, retention, and performance goals. •Used active listening and professional communication to understand customer needs and concerns. •Balanced customer satisfaction with company policies, procedures, and productivity expectations. •Developed skills in handling challenging customer conversations and finding appropriate solutions. •Mentored and supported new hires as they learned their responsibilities. •Strengthened communication, conflict-resolution, persuasion, coaching, and customer-retention skills.
