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Explorer
Fiverr Pro
Français
$
USD
Saad Shafaat
@saadshafaat_
CUSTOMER SUPPORT SPECIALIST
Pakistan
Anglais, Ourdou
À propos de moi
Hi, I’m Saad, a results-driven Customer Support and Sales Specialist with 2.8 years of experience helping international clients across the US, UK, Ireland, Kenya, and South Africa. I help businesses grow through excellent customer service, qualified lead generation, and effective appointment setting.
✅ Inbound/Outbound Support (Phone, Chats, Emails)
✅Technical Support
✅ CRM & Onboarding
✅ High CSAT & Conversion Rates
If you’re looking for a professional who blends empathy, clarity, and results — let’s work together!
Compétences
Saad Shafaat
hors ligne •
Voir mes services
Assistance client
I will provide professional phone customer support for your business
Assistance client
I will provide live chat support for your customers with fast response
Expérience professionnelle
Private Site
Temps plein • 3 yrs
Customer Service Representative
Jan 2025 - Mar 2026 • 1 yr 2 mos
o Provided high-quality customer support to 50+ customers daily through live chat, assisting with inquiries, purchases, order updates, and issue resolution. o Demonstrated strong product knowledge across major Walmart categories, including groceries, beverages, furniture, apparel, household essentials, personal care products, and basic electronics accessories. o Managed customer concerns related to complaints, refunds, returns, exchanges, and cancellations with professionalism, ensuring prompt and satisfactory resolutions. o Supported sales growth through effective upselling, cross-selling, and promotion of ongoing deals and offers. o Maintained a strong customer-first approach, driving positive feedback, repeat engagement, and high customer satisfaction scores. o Consistently adhered to company policies, service standards, and performance KPIs while handling multiple customer interactions in a fast-paced environmen
UberEats Restaurant Onboarding Specialist (Outbound UK & Ireland Campaign)
Feb 2025 - Feb 2026 • 1 yr
o Reviewed and validated onboarding documents submitted by restaurant partners, ensuring accuracy, completeness, and compliance with platform requirements. o Verified business licenses, identity documents, banking details, and operational information before approval.
UberEats Inbound Customer Support Specialist (UK, Ireland, South Africa & Kenya Campaign)
Jul 2023 - May 2024 • 10 mos
o Managed over 100 calls daily, resolving issues for business owners and ensuring customer satisfaction. o Successfullymet CSATtargets through proactive problem-solving and strong communication skills.
