Saad Z

AI Automation Consultant

Clear Group International • Freelance

Feb 2026 - Present • 6 mos

AI Automation & Workflow Optimization Specialist Specialized in building custom AI solutions, automating business processes, and integrating intelligent tools to boost operational efficiency. Key Responsibilities & Achievements: Designed and deployed automated workflows using tools like Make.com, Zapier, and n8n to streamline operations. Integrated AI models (OpenAI API, Anthropic, Claude) into existing business systems for automated customer support, lead qualification, and content generation. Created custom AI chatbots and agents to handle repetitive tasks and improve user engagement. Optimized client workflows, significantly reducing manual effort, task completion times, and operational costs.

Customer Support Executive

f • Temps plein

Aug 2024 - Feb 2026 • 1 yr 6 mos

Delivered exceptional customer support by resolving inquiries and complaints via chat, email, and calls with professionalism and empathy leading to a 100% customer satisfaction rate.  Streamlined internal workflows and optimized operational management, reducing order delays by 25%.  Coordinated with factory and warehouse teams to maintain stock availability and timely order fulfillment, showcasing expertise in inventory management.  Established and onboarded influencer partnerships that significantly expanded brand reach and engagement across digital platforms.  Collaborated with cross-functional teams to align efforts and enhance customer satisfaction increasing customer retention by 35%.  Resolved customer concerns promptly to strengthen brand loyalty and ensure a positive customer experience

Social Media Marketing

American Lyceum International School • Temps plein

Aug 2022 - Sep 2022 • 1 mo

Engaged in comprehensive social media marketing campaigns across multiple platforms, contributing to increased brand visibility and audience engagement.  Collaborated with the marketing team to develop and implement creative content strategies, resulting in enhanced brand recognition and user interaction.  Utilized social media analytics tools to track campaign performance, analyze key metrics, and generate actionable insights for optimization.  Assisted in the creation of compelling visual and written content tailored to different social media channels, maintaining consistency with brand identity and messaging.  Supported community management efforts by responding to inquiries, comments, and messages in a timely and professional manner, fostering positive relationships with online audiences.