s
saifrarif

Saif

@saifrarif

Customer Service, Operations Professional, Call Center, Front Desk, VA

Bangladesh
Anglais, Bengali, Hindi, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
Customer Service & Operations Coordinator with 9+ years of hands-on experience in call center, front desk, and client onboarding for USA, UAE & European markets. Handled 150+ daily calls, emails, and chats while maintaining 95%+ CSAT and QA. Experienced in CRM tools - Zendesk, Salesforce, GoHighLevel - plus appointment scheduling, tenant communication, and back-office support from roles at Estates LLC (USA) and J&T Express (Dubai HQ). Fluent in English (C2), Hindi, Urdu, and Bengali. ... Plus d’infos

Compétences

s
saifrarif
Saif
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Business
I will be your expert real estate assistant and airbnb manager
De15 $US / projetPlus de détails
Assistance client
I will be your operations and customer manager
De20 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Provider_Quality Services

Patient Care Coordinator

Provider Quality Services • Freelance

Feb 2026 - Jun 2026 • 4 mos

•Managed care gap workflow support and maintained accurate records for assigned tasks. •Coordinated communication and follow-up related to healthcare service processes. •Supported administrative tracking, documentation, and operational task completion. •Called patients to check physical and mental health status; provided front desk-style patient handling. •Scheduled doctor appointments, screenings, and follow-ups; coordinated with providers to close care gaps.

Service_Club

Client Onboarding & Recruitment Coordinator

Service Club • Freelance

Aug 2025 - Feb 2026 • 6 mos

•Called 100+ driver applicants daily, explaining the onboarding process and maintaining candidate satisfaction. •Verified licenses, IDs, and insurance; scheduled onboarding sessions and ensured compliance. •Maintained applicant tracking system and CRM with 98% accuracy; onboarded 300+ drivers. •Supported onboarding communication and maintained applicant records with accuracy. •Coordinated with internal teams to keep hiring workflows organized and timely.

J&T_Express

Senior Customer Service & Operations Agent, Call Center

J&T Express • Temps plein

Mar 2024 - Apr 2025 • 1 yr 1 mo

•Managed 150+ daily customer interactions via phone, chat, email, and front desk reception at Dubai HQ. •Achieved 95%+ CSAT and zero missed calls through exceptional customer handling and client relations. •Managed appointment scheduling, tracking, and follow-up for deliveries and support cases. •Supported the Operations Supervisor in daily operations management, logistics, and office administration. •Resolved escalated complaints and prepared daily operation and team performance reports. •Maintained accurate CRM records and filing systems for all client communications.