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Fiverr Pro
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Saiyid W
@saiyidakbar
Customer Success, Sales, RevOps, Operations
Pakistan
Ourdou, Anglais
À propos de moi
I am a results-driven Customer Support and Sales Manager with over 6 years of experience leading high-performing teams. I am skilled in Salesforce, Revenue Operations (RevOps), process optimization, and performance management. I have a proven success in improving KPIs and driving revenue growth.
Compétences
Saiyid W
hors ligne •
Voir mes services
Consulting en analyse de données
I will provide professional data analysis and visualization services
Sites Web personnalisés
I will design a high converting landing page for your business or saas
Expérience professionnelle
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Manager Customer Support
AtoB • Temps plein
Jun 2021 - Sep 2025 • 4 yrs 3 mos
At AtoB, I worked as a Manager – Technical Support, leading multiple operational teams including Voice Support, Non-Voice Support, Collections, Quality Assurance (QA), and Learning & Development (L&D). My role focused on building scalable support systems, improving customer experience, and aligning support operations with sales and revenue goals through structured processes and data-driven execution. Key Responsibilities: Managed end-to-end operations across Voice, Chat, Email (Non-Voice), Collections, QA, and L&D teams Built and implemented processes, SOPs, and workflows from scratch to improve efficiency and consistency Ensured strong customer success and support performance across all channels Supported sales and revenue operations alignment through better onboarding, retention, and escalation handling Led Quality Assurance programs, improving service quality and compliance standards Designed and delivered training programs (L&D) to enhance team performance and productivity Monitored KPIs and performance metrics to improve operational outcomes and customer satisfaction Collaborated with cross-functional teams to optimize RevOps processes and CRM reporting
