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Fiverr Pro
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Sakshi C
@sakshirajput667
Customer Care Executive Backend Operations
Inde
Anglais
À propos de moi
I am a detail-oriented Customer Support and Backend Operations Executive with experience managing international backend processes for global communication platforms. I am skilled in handling high-volume customer requests and maintaining data accuracy. I edit YouTube videos and Instagram Reels.
Compétences
Sakshi C
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Montage vidéo
I will edit youtube videos and instagram reels
Messagerie et envoi d'e-mails
I will provide professional email and chat customer support
Portfolio
Expérience professionnelle
Customer Care Executive (Backend Operations)
Tech Mahindra • Temps plein
Apr 2025 - Nov 2025 • 7 mos
Worked in the backend support process as a Customer Support Executive for the UK market. Handled high-volume backend customer requests ensuring quick resolution while maintaining CSAT above 90%. Ensured compliance with GDPR and UK data protection standards while managing customer data. Provided multilingual backend support using translation tools to assist international customers. Collaborated with internal teams to streamline ticketing, escalation, and knowledge base processes, reducing AHT by 15%. Supported UK-based enterprise clients in finance and retail sectors with tailored backend solutions. Analyzed backend performance metrics (FCR, AHT, CSAT) to identify trends and improve operational efficiency.
