s
salmanshujat

Salman S

@salmanshujat

Incident Manager, AI Workflows and Operations Specialist

Pakistan
Anglais, Ourdou, Punjabi
Certaines informations sont présentées en anglais.
À propos de moi
I can get anything done for you using AI. Want me to make changes in an image, I can do that using both AI and manual skills. Want me to ready up a document for your business needs, can be done with the proper checks and proofreading. Whatever is required, I can provide. Lets connect!... Plus d’infos

Compétences

s
salmanshujat
Salman S
hors ligne • 

Voir mes services

Cartographie de l'Itinéraire du Client
I will optimize your incident management and IT operations
De45 $US / projetPlus de détails

Expérience professionnelle

S&P_Global

S&P Global

3 yrs 3 mos

Incident Manager

May 2025 - Present • 1 yr

• Collaborate with enterprise clients, product teams, and engineering stakeholders to analyze business requirements and support implementation of data delivery platforms. • Translate client operational needs into technical configurations, workflows, and system integration requirements across enterprise environments. • Investigate platform incidents and operational issues by analyzing data flows, system logs, and platform integrations, supporting root cause analysis and resolution. • Work closely with engineering teams to clarify requirements, validate solutions, and ensure accurate implementation across data delivery platforms. • Support Agile development workflows, contributing insights during planning discussions and ensuring operational requirements are clearly communicated.

Technical Support

Dec 2022 - Mar 2025 • 2 yrs 3 mos

• Develop technical documentation, operational playbooks, and knowledge assets to improve platform understanding and support operational teams. • Analyze platform usage and system behavior to identify process improvements and automation opportunities. • Support adoption of AI-assisted tools and automation workflows to improve documentation efficiency and operational analysis. • Assist in analyzing data platform architectures, APIs, and integration workflows supporting enterprise client implementations.