Sam khan

Lead dispatcher Dispatcher

Solution • Temps plein

Nov 2025 - Sep 2026 • 10 mos

Managed driver schedules, ride assignments, and shift planning to support smooth transportation operations. Coordinated driver availability, accommodated scheduling requests, and resolved transportation-related issues to maintain reliable service. Supported airline crew logistics by assisting with booking arrangements and coordinating airport-to-hotel and hotel-to-airport transfers. Monitored flight schedules and tracking updates to coordinate timely pickups and drop-offs, accommodate flight delays and schedule changes, and adjust transportation arrangements when necessary. Handled special transportation requests, communicated with relevant stakeholders, and assisted with incident management to ensure smooth coordination. My responsibilities required strong organizational skills, real-time problem-solving, flight tracking, schedule management, clear communication, and the ability to manage time-sensitive requests in a fast-paced operational environment.

Customer support / Customer Success

ibex • Temps plein

Feb 2024 - Sep 2025 • 1 yr 7 mos

At IBEX, I worked in customer support for the Walmart campaign, assisting customers with inquiries, order-related concerns, and service issues. My responsibilities included understanding customer needs, providing accurate information, helping resolve order and delivery concerns, and maintaining professional communication throughout each interaction. I focused on identifying customer problems, following established procedures, documenting cases accurately, and providing timely assistance to support a smooth customer experience. Through this role, I strengthened my ability to manage customer expectations, handle concerns professionally, and work efficiently in a fast-paced service environment. I developed a customer-focused approach built on active listening, empathy, problem-solving, and attention to detail. Across my experiences at MindBridge, Abacus, and IBEX, I have developed strong communication, problem-solving, escalation management, and service coordination skills. My background spans food delivery, mobility services, transportation, and e-commerce, with experience supporting customers through email, live chat, and voice channels. I am familiar with platforms such as Zendesk, Salesforce, Genesys, and Jira, where applicable to my roles, and understand the importance of accurate documentation, effective case management, and adherence to operational procedures. I bring a calm, structured, and accountable approach to customer interactions, team support, and operational workflows. I value empathy, collaboration, and dependable follow-through, with a consistent focus on customer satisfaction, service quality, and efficient service delivery.

Customer support Representative

Abacus • Temps plein

Dec 2022 - Dec 2023 • 1 yr

Worked in customer support operations, assisting customers with ride-related concerns through email and other assigned support channels. Handled customer inquiries, investigated ride-related issues, provided appropriate resolutions, and maintained clear, professional communication throughout the support process. I also worked on MOP (Mobility of People) and MOT (Mobility of Transport) campaigns, addressing customer concerns related to mobility services, transportation, and orders. My responsibilities included reviewing customer issues, providing accurate information, coordinating appropriate solutions, maintaining proper documentation, and following established support procedures to ensure timely resolution and a reliable customer experience. This experience strengthened my skills in written communication, issue investigation, customer relationship management, problem-solving, and service operations across mobility and transportation-related services.