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Sameer
@sameer_younus
Customer Support Specialist
Pakistan
Anglais, Ourdou
À propos de moi
Experienced E-Commerce Customer Support Specialist with 2.5+ years of hands-on expertise in managing customer queries, email ticketing, and order management. Specialized in Zendesk ticketing, resolving customer & seller complaints, order tracking, and refund/exchange processing. Dedicated to maintaining high customer satisfaction (CSAT) and providing fast, empathetic, and effective written communication.
Compétences
Sameer
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your ecommerce customer support and ticket expert
Expérience professionnelle
Customer Support Executive / Escalation Specialist
ibex • Temps plein
May 2024 - Present • 2 yrs 6 mos
Managing domestic e-commerce operations and customer support workflows. Handling supervisor-level escalations, complex customer complaints, and dedicated seller support. Specialized in resolving order-tracking, returns, exchanges, and ticket-management issues, with a strong focus on high resolution quality and customer satisfaction.
