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Samuel O
@samtechservice
IT Support Specialist
Nigeria
Anglais
À propos de moi
I am an Information Technology graduate with over six years of experience supporting users and maintaining reliable IT operations. I specialize in resolving hardware, software, and network issues across Windows, macOS, and Linux environments, with a strong focus on Microsoft 365 and infrastructure support.
Compétences
Samuel O
hors ligne •
Voir mes services
Assistance technique
I will remote IT support and troubleshooting
Expérience professionnelle
Technical Support Consultant
Contractor • Freelance
Sep 2019 - Present • 6 yrs 9 mos
● Resolved hardware, software, operating system, and connectivity issues for 50+ individual users and small businesses across Windows, Linux, and macOS environments. ● Configured operating systems, applications, peripheral devices, and endpoint settings to improve usability, performance, and reliability. ● Optimized network connectivity for 5+ small business environments through router configuration, Wi-Fi troubleshooting, and infrastructure support. ● Restored endpoint, application, and network functionality by correcting technical faults affecting day-to-day operations. ● Administered user accounts, email configurations, productivity applications, data backup, and system migration activities. ● Remediated remote technical issues using TeamViewer, AnyDesk, and RDP. ● Delivered technical guidance and troubleshooting recommendations to the end user
