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sana_excel05

Saniya B

@sana_excel05

Customer Support Technical Support Executive

Inde
Anglais, Hindi, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
I am a Customer Experience (CX) Support Professional with 4+ years of experience delivering exceptional customer service, technical support, and issue resolution. I am skilled in handling complex inquiries, managing escalations, and building positive relationships while achieving SLA and CSAT targets in fast-paced environments.... Plus d’infos

Compétences

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sana_excel05
Saniya B
hors ligne • 

Voir mes services

Nettoyage des données
I will clean, format, merge, split excel data
De15 $US / projetPlus de détails

Expérience professionnelle

ITC_Infotech

IT Consultant

ITC Infotech • Temps plein

Jul 2023 - Dec 2024 • 1 yr 5 mos

Administered user accounts, password resets, and access provisioning. Performed remote diagnostics to resolve endpoint and system-related issues. Configured user profiles and ensured access to enterprise applications. Monitored service requests through ticketing systems, ensuring timely prioritization and closure. Documented incident resolutions and assisted in software installations and system maintenance.

HSBC

Technical Support Associate

HSBC • Temps plein

Aug 2022 - Feb 2023 • 6 mos

Assisted customers with banking products, digital services, and account-related inquiries. Managed customer accounts, processed service requests, and facilitated client onboarding/offboarding. Supported customers with online banking access and authentication. Resolved transaction-related queries and educated customers on digital tools while maintaining compliance with banking regulations and data privacy standards.

Teleperformance

Customer Support Representative

Teleperformance • Temps plein

Apr 2021 - May 2022 • 1 yr 1 mo

Delivered professional support across multiple communication channels. Took ownership of customer cases from initial contact through resolution. Resolved product and service-related concerns by analyzing customer needs. Maintained detailed interaction history and recognized priority cases for escalation. Consistently achieved customer satisfaction and productivity goals in a fast-paced environment.