Enterprise Business Analyst ServiceNow and ITSM 14 Years in IT
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À propos de moi
14 years in enterprise IT as a Business Analyst and Project Manager, working across ServiceNow/ITSM implementations, AWS cloud projects, and Agile delivery. I turn vague ideas and messy stakeholder inputs into developer-ready requirements: BRDs, FRDs, user stories with acceptance criteria, process maps, and UAT plans. Certified Scrum practitioner. I deliver fast (most orders in 24–48h), document everything, and communicate like someone who has sat in your steering committee — because I have. Let's get your project unstuck.
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