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sandrabekete

Sandra Bekete

@sandrabekete

Virtual Assistant and Customer Support Specialist

Malawi
Anglais, Chichewa
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I’m a reliable and friendly Virtual Assistant with training in customer service. I help businesses respond to customers professionally, quickly, and clearly. I understand how important good communication is for customer satisfaction and business growth. I can assist with: - Customer message replies (Email, Instagram, WhatsApp) - Handling inquiries and complaints professionally - Providing friendly and helpful support I am dedicated, detail-oriented, and always ready to help. Let’s work together to improve your customer experience!... Plus d’infos

Compétences

s
sandrabekete
Sandra Bekete
hors ligne • 

Voir mes services

Messagerie et envoi d'e-mails
I will handle customer support, live chat and email correspondence
De20 $US / projetPlus de détails

Expérience professionnelle

Telcom

Customer service representative

Telcom • Temps plein

Sep 2020 - Present • 5 yrs 8 mos

Processing and posting payments in CRM system, data entry in MS Excel, email correspondence with customers and colleagues, assistance with sim swaps, esim onboarding, data and airtime recharge, problem solving and up-selling company products. I am also experienced in handling cash and making bank deposits.