s
satoru_japan

Sato-jp

@satoru_japan
4,9(148)

Level 2

Japon
Japonais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.... Plus d’infos

Compétences

s
satoru_japan
Sato-jp
55 $US/heure
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Assistance générale
I will make phone calls in japanese on your behalf in japan
5,0(119)
Plans de voyage
I will book your kirby cafe reservation in tokyo, osaka or hakata
5,0(14)

Vous souhaitez travailler sur une base horaire ?

Dites à Sato-jp ce dont vous avez besoin.

55 $US

/

heure

Portfolio

Expérience professionnelle

Founder & CEO / Professional Freelancer

MyMaple LLC • Indépendant

Dec 2022 - Present • 3 yrs 11 mos

As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/

Rakuten

Certified Travel Services Manager / CS Manager

Rakuten • Temps plein

Dec 2009 - Dec 2014 • 5 yrs

Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.

148 Avis
4,9

(143)
(4)
(1)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    4,9
1 à 5 avis sur 148
Trier par
Les plus pertinents
    N

    natalianaza

    BR

    Brésil

    Collaboration en cours
    5

    Excellent experience working with Sato. He was professional, attentive, and very responsive throughout the process. He communicated all the information clearly, handled the reservation within the timeframe I needed, and went above and beyond by proactively finding a more cost-effective booking option...

    Utile?
    Oui
    Non
    D

    dolosax

    US

    États-Unis

    5

    Satoru did an outstanding job and went far above and beyond! I hired him to contact 4 music shops to check stock for a specific saxophone model. He provided a clear, detailed breakdown from each store—including the fact that none had inventory or any idea when new stock would arrive—and even noted an...

    Utile?
    Oui
    Non
    N

    natalianaza

    BR

    Brésil

    Collaboration en cours
    5

    It was a pleasure working with Sato again! He contacted multiple suppliers to find options that could meet our timeline and budget. His attention to detail, professionalism, and clear communication are outstanding. He also provided valuable insights into Japanese business culture, carefully reviewed...

    10 jours

    Durée

    gig

    Assistance générale

    Utile?
    Oui
    Non
    A

    aliikelii

    US

    États-Unis

    5

    I was nervous about a hotel booking reply I received in Japanese and I didn't know what to expect when I submitted this order with Satoru. I copied and pasted an email entirely in kanji and was able to get a really quick reply and the final response was thorough and outside of what I expected. I didn't...

    Utile?
    Oui
    Non
    K
    image-docs

    kinugitsune

    US

    États-Unis

    5

    I had a complicated issue with an office and needed someone who speaks better Japanese than myself to help me resolve it. Sato was fast, thorough, and thoughtful. I feel grateful for his service! He exceeded all expectations. I would highly recommend his service.

    Utile?
    Oui
    Non