s
saurabhbisht620

Saurabh B

@saurabhbisht620

Customer Support Executive

Inde
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.... Plus d’infos

Compétences

s
saurabhbisht620
Saurabh B
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will be your professional customer support agent, live chat, and email specialist
De30 $US / projetPlus de détails

Expérience professionnelle

Tech_Mahindra

Customer Support Executive

Tech Mahindra • Temps plein

Jul 2024 - Nov 2025 • 1 yr 4 mos

Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.