
Scott W
American Male voiceover of eLearning, training, or corporate content
Compétences

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Expérience professionnelle
Senior Business Trainer Assistant Vice President
Citi • Temps plein
Oct 2019 - Present • 6 yrs 7 mos
Designed and delivered leadership development programs improving manager effectiveness by 70-80% based on pre and post training leadership assessments and performance evaluations. Built blended learning journeys increasing training participation while reducing delivery costs through virtual and digital transformation. Reduced time to Proficiency by 33% by spearheading a redesigning of onboarding programs, cutting average ramp time from 90 days to 60 days. Facilitated 1,000+ hours annually of instructor-led and virtual leadership training with average learner satisfaction scores of 4.8/5. Partnered with HR and senior leaders to align enterprise learning strategy with business priorities.
TD
Temps plein • 8 yrs 7 mos
Assistant Store Manager
Aug 2016 - Oct 2019 • 3 yrs 2 mos
Avidly trained and coached staff on new software programs and branch protocol. Oversaw myriad of branch operations ensuring tellers and platform staff were performing their jobs to the best of their abilities. Worked closely with Branch Manager to ensure audit and compliance are being observed. Engendered positive company culture to ensure all staff work with enthusiasm providing conflict resolution. Created daily schedule for team
Store Supervisor/ Senior Customer Service Rep
Mar 2011 - Aug 2016 • 5 yrs 5 mos
Managed the weekend staff in sales and operations. Provided leadership in meeting branch sales goals. Curated all branch Mortgage and Consumer Loan files. Coached platform and teller staff with cross sell opportunities. Led several quarterly branch sales campaigns