Sebastian

Lead Claude AI Automation Architect

Automation Solutions • Temps partiel

Jan 2026 - Present • 6 mos

Deployed Claude AI agent systems for 8+ e-commerce businesses, cutting customer response handling time by 70% within 30 days of launch. Served mid-sized e-commerce brands replacing manual CRM workflows with fully autonomous Claude-powered communication pipelines. Scoped, built, and handed off complete systems with documentation and training for independent team operation. - Claude AI — deployed as the primary automation engine handling customer email responses, order update drafts, and post-purchase communication sequences - Claude Cowork — built structured agent workspaces with organised workflow routing, prompt libraries, and reusable response templates - n8n — engineered multi-step pipelines connecting Claude AI outputs to CRM, helpdesk, and email platforms for end-to-end autonomous operation

Claude Cowork Trainer | AI Customer Communication Automation for E-Commerce Brands Company

Caribbrew • Temps plein

Jan 2026 - Apr 2026 • 3 mos

Saved an e-commerce brand 20+ hours weekly and reduced manual customer communication workload by 65% in 2 weeks by building and teaching a Claude Cowork system that automated email responses, order update drafts, and customer support workflows entirely. Designed a complete Claude Cowork operating system covering customer inquiry responses, refund request handling, post-purchase follow-up emails, and product FAQ generation, then delivered a structured training program so the brand's team could operate and expand the system independently without ongoing technical support. Claude AI — deployed as the primary automation engine generating on-brand customer email responses, support ticket replies, and post-purchase communication sequences Claude Cowork — built a structured workspace with organized customer communication workflows, tone-of-voice guidelines, and reusable response templates for independent team operation Notion — integrated as the brand's internal knowledge base syncing Claude outputs into a searchable product FAQ library and customer support documentation system

Claude Cowork Specialist | AI Productivity Automation for Marketing

Marketing Brains • Freelance

Mar 2026 - Apr 2026 • 1 mo

Recovered 25 hours weekly for a marketing agency by deploying a Claude Cowork system that automated competitor research, campaign reporting, and content creation, eliminating the manual task backlog consuming their team every single week. Built a structured Claude AI workspace where repetitive agency workflows; client report generation, content ideation, and market research compilation — were fully automated and organized inside a single Cowork environment, allowing the team to scale output without increasing headcount or budget. Claude AI — configured as the core intelligence layer handling research synthesis, campaign report generation, and platform-specific content creation automatically Claude Cowork — built a shared agency workspace with organized projects, reusable prompt libraries, and client deliverable templates accessible to the entire team Google Sheets — integrated as the live data input layer feeding campaign performance metrics directly into Claude for automated weekly report generation