s
sebastianseb501

Sebastian V

@sebastianseb501

Language, CX and Software

Colombie
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Hey there! I'm Sebastian, a bilingual software engineer based in Colombia. Here is how I can help you: - Language Services: English ↔ Spanish translation, proofreading, subtitling, and live call interpretation. - Customer Support: Professional bilingual support backed by years of hands-on experience handling technical inquiries. - Software Development: Custom Java + Spring Boot APIs tailored to your project. Have a project in mind? Drop me a message and let's discuss how we can work together!... Plus d’infos

Compétences

s
sebastianseb501
Sebastian V
hors ligne • 

Voir mes services

Traduction
I will provide accurate english to spanish translation and context subtitles
De10 $US / projetPlus de détails
Assistance client
I will provide professional bilingual customer support in english and spanish
De25 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

English Customer Support Advisor

Teleperformance • Temps plein

Mar 2022 - Jul 2025 • 3 yrs 4 mos

- Mentored and onboarded new team members, ensuring adherence to documentation protocols and accelerating time-to-production. - Delivered technical presentations to cross-functional teams, contributing to measurable improvements in performance metrics and workflow efficiency. - Resolved an average of 500 monthly technical interactions for high-end devices while maintaining top-tier quality standards. - Adapted communication strategies across diverse customer profiles to ensure effective service and stakeholder alignment.