
SEIN
Professional Customer Service Agency
Compétences

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Portfolio
Expérience professionnelle
Assistant Manager
Eastern TV News • Temps plein
Apr 2026 - Sep 2026 • 5 mos
-Managed outbound sales and lead generation activities for clients across different industries. -Conducted cold calling, cold emailing, prospecting, and follow-ups to generate qualified leads. -Researched target markets and identified potential customers based on client requirements. -Qualified prospects based on business needs, interest, budget, and buying potential. -Scheduled appointments and sales meetings with qualified prospects. -Managed customer interactions through calls, emails, live chat, and other communication channels. -Maintained lead information, follow-ups, and sales activities using CRM tools. -Provided dedicated sales and customer support teams based on client requirements. -Developed outreach strategies and sales scripts tailored to different target markets. -Supported businesses with AI chatbot solutions to automate customer inquiries and initial lead engagement.
Customer Service Representative
Ibex • Temps plein
Feb 2025 - Apr 2026 • 1 yr 2 mos
-Handled customer queries via calls, chat, and email -Provided support for customer issues, complaints, and inquiries -Assisted in order management and issue resolution -Maintained professional communication and service quality -Worked in a fast-paced customer support environment
Patient Care Advocate
Aphex • Temps plein
Mar 2023 - Jan 2025 • 1 yr 10 mos
Managed end-to-end customer lifecycle, ensuring high retention through proactive communication. Coordinated between technical teams and clients to resolve digital marketing campaign queries. Handled account management for digital services, focusing on client satisfaction and performance reporting. Resolved complex issues related to digital platforms, social media management, and ad campaigns.