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selma04_omd

selmaoumeddour

@selma04_omd

Customer Support and CRM Specialist

Algérie
Français, Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Customer Support and CRM Specialist with 5+ years of experience helping customers in French and English. I have experience in customer support by email, chat and phone, CRM management, customer account management, lead follow-up and sales support. I am organized, responsive and focused on providing clear communication and a positive customer experience. I am available for both one-time projects and ongoing support.... Plus d’infos

Compétences

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selma04_omd
selmaoumeddour
hors ligne • 

Voir mes services

Assistance client
I will provide professional french and english customer support
De10 $US / projetPlus de détails

Expérience professionnelle

Concentrix

Customer Service Representative / Sales Advisor

Concentrix • Temps plein

Jul 2020 - Oct 2025 • 5 yrs 3 mos

Managed customer accounts and processed customer requests using CRM systems for French and Swiss telecom projects. Provided customer support in French and English by phone, email and chat, handling technical, administrative and commercial requests. Identified customer issues, provided appropriate solutions and escalated complex cases when necessary. Maintained accurate customer records and supported new team members with CRM tools and processes. Monitored KPIs and sales performance while maintaining a strong focus on customer satisfaction.