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serendipity1792

Erhan Y

@serendipity1792

Customer Operations Specialist

Pays-Bas
Néerlandais, Anglais, Turc
Certaines informations sont présentées en anglais.
À propos de moi
Native Dutch and English bilingual with 5+ years of professional experience in e-commerce operations, healthcare administration, and business support. I deliver fast, accurate, and professionally toned translations and content. Based in the Netherlands. Available for quick turnaround projects.... Plus d’infos

Compétences

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serendipity1792
Erhan Y
hors ligne • 
Temps de réponse moyen de 8 heures

Voir mes services

Traduction
I will translate english to dutch or dutch to english professionally
De15 $US / projetPlus de détails
Relecture
I will proofread and edit your dutch text for grammar and clarity
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Senior Customer Support Lead & Operations Analyst

OnePilot • Freelance

Oct 2023 - Present • 2 yrs 7 mos

Led customer operations for a major Dutch/Belgian e-commerce platform. Managed complex cases across returns, refunds, and partner logistics. Identified systemic process failures and designed automation solutions.

Co-founder & Operations Manager

Got Buns NL • Indépendant

Nov 2019 - Mar 2022 • 2 yrs 4 mos

Co-founded and managed restaurant operations including procurement, supplier relations, and financial management.