
Emrik
CRM, Automation and WordPress Solutions Specialist
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Expérience professionnelle
CRM & Business Automation Specialist
Tech & Fix • Freelance
Jan 2025 - Present • 1 yr 5 mos
Worked with healthcare providers, consultants, service businesses, and ecommerce brands to design, implement, and optimize business systems that improve operational efficiency and customer management. Responsibilities included configuring CRM platforms, building appointment booking systems, automating lead capture and follow-up processes, integrating communication channels, and streamlining customer workflows. Developed automated solutions for scheduling, customer onboarding, sales pipelines, email and SMS notifications, and business process management. Collaborated directly with clients to analyze operational challenges, identify workflow bottlenecks, and implement scalable solutions that reduced manual tasks and improved team productivity. Also supported website management, ecommerce operations, security enhancements, and system integrations to ensure reliable business performance. Successfully delivered customized solutions that improved lead tracking, appointment management, customer engagement, and overall operational efficiency while helping businesses create more organized and scalable processes.