
Joy O
Power Platform Developer
Compétences

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Expérience professionnelle
Business Process Re-engineering Analyst
AXA Mansard • Temps plein
Jan 2024 - Present • 2 yrs 9 mos
Analyse end-to-end operational processes to identify bottlenecks, manual activities, duplicated effort, control gaps and automation opportunities. Work with process owners and cross-functional stakeholders to document AS-IS workflows, gather requirements and design improved TO-BE processes. Design, build and continuously improve digital solutions using Microsoft Power Apps, Power Automate, SharePoint Online and Dataverse. Define approval paths, business rules, notifications, controls and tracking requirements. Key achievements include leading the development of a Policy Booking Request Management application that reduced processing time by 60%, creating a Property and Liability Quoting Assistant that generates quotations in under two minutes, automating a multi-stage Security Appraisal workflow, and developing a structured customer categorisation solution. Also support user acceptance testing, deployment, user training, change adoption, issue resolution and post-implementation improvements.