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Senior Zoho CRM & Automation Specialist
Zoho
Jan 2022 - Sep 2026 • 4 yrs 8 mos
Custom Zoho Ecosystem Development: Designed and deployed tailored Zoho CRM, Zoho Desk, and Zoho Forms solutions for global clients across Real Estate, E-commerce, and Professional Services. Workflow Automation & Scripting: Authored advanced Deluge scripts, custom functions, and Blueprints to automate complex business workflows, cutting manual lead handling time by up to 60%. Third-Party Integrations: Successfully integrated Zoho systems with WhatsApp API, Zapier, Zoho Flow, and custom REST APIs for seamless cross-platform data synchronization. Analytics & Reporting: Built dynamic KPI dashboards, sales pipeline reports, and custom funnel analytics to provide business owners with actionable performance insights.